Terms of Service

Welcome to this platform (hereafter “the Platform” or “we”).
By accessing, registering an account, placing orders, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using the Platform.

1. Scope of Service

The Platform currently provides services to users within Australia, including major cities, most rural areas, and certain island regions (subject to logistics coverage).

Service areas may be adjusted due to operational or compliance considerations. Orders from unsupported areas may not be processed.

2. Account Registration and Security

When registering or placing orders, you should provide accurate, current, and complete personal information.

You are responsible for maintaining the security of your account credentials.

Any risks arising from disclosure, loss of access, or device compromise are generally the responsibility of the user.

Service interruptions caused by system maintenance, technical issues, natural events, or other uncontrollable factors may occur. Reasonable efforts may be made to restore service, but indirect consequences are not guaranteed.

3. Privacy and Data Protection

We may collect personal information including:

• Name, contact details, and shipping address

• Order details and payment identifiers

• Browsing and usage information

This information is primarily used for order processing, logistics, after-sales support, Platform operation, and legal notifications.

Data handling follows the Privacy Act 1988 and Australian Privacy Principles (APPs).

Cookies and similar technologies may be used to enhance functionality and user experience, which you can manage via your browser.

The Platform is not intended for users under 18. Any inadvertently collected data from minors will be handled appropriately.

See Privacy Policy and Cookie Policy for more information.

4. Product Information

Efforts are made to ensure that descriptions, images, specifications, and pricing are accurate.

Due to device displays, production batches, or manufacturing differences, slight variations in colour, size, or packaging may occur. Such variations are generally not considered defects.

5. Pricing, Taxes, and Fees

All prices are displayed in Australian currency and may include applicable taxes (e.g., GST).

Transparent pricing is applied, with details provided clearly at checkout.

Additional costs related to imports, delivery, or other charges are indicated on the order page or relevant policy pages.

6. Orders and Payment

Orders usually enter the processing workflow after payment confirmation.

Accepted payment methods may include international credit cards such as Visa or MasterCard, as indicated at checkout.

Payment processes generally use encryption to reduce security risks.

The Platform may refuse or cancel orders in cases of irregular activity or abnormal circumstances.

7. Delivery and Fulfilment

Delivery times, fees, and logistics providers vary depending on the order and shipping address.

Actual delivery may be affected by carriers, weather, traffic, or other uncontrollable factors.

Extra costs resulting from incorrect customer-provided addresses or contact information may be the responsibility of the user.

See Shipping Policy for full details.

8. Order Cancellation, Returns, and Exchanges

Orders may be cancelled prior to processing or dispatch.

Orders already dispatched generally cannot be cancelled, but after receipt, users may apply for post-sale handling according to applicable policies.

Conditions, procedures, and timelines for returns, refunds, or exchanges are assessed based on product condition and circumstances.

These terms do not affect rights under the Australian Consumer Law (ACL).

See Order Cancellation Policy and Returns, Refunds and Exchanges Policy for more information.

9. Use of the Platform

Users agree to use the Platform only in a lawful and compliant manner.

Activities that are illegal, fraudulent, infringe others’ rights, or disrupt Platform operations are prohibited.

Users may be responsible for any losses resulting from their actions.

10. Intellectual Property and Liability

All text, images, logos, trademarks, and other content on the Platform are protected by intellectual property laws.

Unauthorised copying, distribution, or commercial use may constitute infringement.

To the extent permitted by law, liability for indirect losses or uncontrollable events is reasonably limited.

These terms are governed by Australian law. Disputes should be resolved through negotiation where possible; otherwise, they may be submitted to Australian courts with jurisdiction.

11. Contact Information

For questions regarding these Terms of Service or Platform use:

• Address: 81 FLOYD PLACE, EAST NORWICH, NY 11732

• Phone: +1 (917) 648-1773

• Email: client@furmixio.com

• Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)

The Platform is continuously improved where reasonable, and these terms may be updated in response to legal, operational, or technical changes.