Payment Methods

Introduction

To assist Australian customers in completing payments safely and transparently, the following outlines available payment methods, the payment process, and related considerations. Please review before placing an order.

1. Available Payment Methods

Currently, the Platform generally supports the following methods:

• Visa

• Mastercard

Orders are settled in the currency displayed on the checkout page.
Other methods, such as cash on delivery, bank transfer, or cryptocurrencies, are not supported.

2. Payment Security

During the payment process, the Platform generally applies reasonable measures to reduce risk, including:

• Using TLS/SSL encryption to secure transaction data during transmission

• Processing transactions through third-party payment gateways that comply with industry security standards

• Not storing complete card numbers, expiry dates, CVV, or other sensitive payment information

Despite these precautions, all online payment systems carry a degree of inherent risk.

3. Price and Fee Transparency

• Product prices, taxes, and shipping (if applicable) are displayed on the checkout page.

• Where relevant, prices may include Australian Goods and Services Tax (GST).

• For DDP (Delivered Duty Paid) orders, import-related fees are generally included in the checkout total.

• The Platform aims to display the total payable amount clearly to avoid misunderstandings.

4. Payment Process

Generally, payment may involve the following steps:

1. Confirm order items, delivery address, and total amount

2. Select an available payment method (Visa or Mastercard)

3. Enter required payment information (card number, expiry date, cardholder name)

4. Submit and confirm the payment

Once payment is completed, the system typically provides order confirmation.
If a payment fails, you may try another card or contact customer support for assistance.

5. Refund Information

• Refunds, if applicable, are generally returned via the original payment method.

• The card used for the refund must be active and valid.

• Processing and actual receipt times may vary depending on the payment provider or bank.

• If a refund is not received within a reasonable timeframe, it is recommended to check with your bank or contact after-sales support.

6. Customer Support

For any issues during payment or questions about billing, you can contact the after-sales support team:

• Address: 81 FLOYD PLACE, EAST NORWICH, NY 11732

• Phone: +1 (917) 648-1773

• Email: client@furmixio.com

• Business Hours: Monday–Friday 09:00–12:30 / 14:00–18:00 (CET)