About Us

We focus on offering furniture products that balance functionality and design, helping customers create comfortable, coordinated, and practical living spaces. Attention is given to product quality, shopping experience, and information clarity, with services adjusted based on customer feedback.

1. Core Principles

Our operational approach is reflected in the following areas:

• Transparent Pricing
  Prices are displayed on the product and checkout pages. Efforts are made to clearly present the cost structure and minimise misunderstandings.

• Functional Aesthetics
  Design and product selection consider appearance, functionality, and everyday usability.

• Convenient Shopping Experience
  Clear categorisation and intuitive page layouts help customers find products efficiently.

• Quality Awareness
  Product design and manufacturing generally follow applicable safety and quality standards.

2. Product Range

The platform primarily offers the following furniture and related categories (examples):

• Outdoor structures and related accessories

• Outdoor seating products

• Outdoor storage and organisation products

Specific product types and specifications are as shown on the website. All items are selected to meet everyday use and market demand.

3. Pricing and Delivery

• Product prices are confirmed on the checkout page.

• Prices may include Australian Goods and Services Tax (GST) where applicable.

• Some orders may use DDP (Delivered Duty Paid) delivery.

• Delivery times are estimated and may vary due to logistics, weather, or other factors.

For detailed rules, refer to the Delivery Policy and related pricing pages.

4. Customer Rights

• Customers may, under applicable conditions, request returns, refunds, or exchanges in accordance with platform policies or Australian Consumer Law.

• If issues arise during product use, reasonable after-sales solutions can be sought depending on the circumstances.

• Customer support is available during business hours; response times may vary based on enquiry type.

This information does not affect any statutory rights you may have under the Australian Consumer Law.

5. Privacy and Data Protection

• The website generally uses encryption (e.g., TLS/SSL) to reduce data transmission risks.

• Collection and use of personal information are conducted in accordance with the Privacy Act 1988 and Australian Privacy Principles (APPs).

• Information is primarily used for order processing, customer support, and platform operations.

For further details, refer to the Privacy Policy and Cookie Policy.

6. Contact Information

For further enquiries regarding products or services, you may contact us via:

• Address: 81 FLOYD PLACE, EAST NORWICH, NY 11732

• Phone: +1 (917) 648-1773

• Email: client@furmixio.com

• Business Hours: Monday–Friday 09:00–12:30 / 14:00–18:00 (CET)

Thank you for your interest and support. Services and products are continuously reviewed to provide a transparent and compliant shopping environment in accordance with applicable laws and policies.