Contact Us

We value communication with customers and aim to provide clear and reliable support for Australian clients within reasonable limits. Whether for pre-purchase enquiries, order-related questions, or after-sales assistance, you can reach us using the following channels.

1. Contact Details

You can get in touch with our customer support team through:

• Address: 81 FLOYD PLACE, EAST NORWICH, NY 11732

• Phone: +1 (917) 648-1773

• Email: client@furmixio.com

• Business Hours: Monday–Friday 09:00–12:30 / 14:00–18:00 (CET)

2. Refund Timing

Where a refund is applicable and after necessary verification:

• Refund requests are generally submitted to the payment provider within reasonable working hours.

• Actual receipt may vary depending on the bank or payment provider, typically taking several business days.

• If a refund is not received within a reasonable timeframe, it is recommended to first check with your bank or contact customer support for assistance.

3. Customer Service

Customer feedback is valued, and service processes are reviewed for improvement where feasible.
The information on this page does not constitute a guarantee regarding processing times or outcomes, nor does it affect any statutory rights you may have under Australian law.