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Data Protection and Privacy Compliance Statement

Introduction

The protection of personal information is valued, and the Platform handles personal data in accordance with applicable Australian privacy and data protection laws.
This statement provides an overview of the basic principles under the Australian data protection framework, user rights, and the Platform’s compliance practices, helping users understand how their personal information is managed.

1. Legal Framework and Objectives

In Australia, the collection, use, and disclosure of personal information are primarily governed by:

  • Privacy Act 1988

  • Australian Privacy Principles (APPs)

The framework aims to:

  • Provide individuals with transparency and certain control over their personal information

  • Enhance the clarity and reasonableness of data processing activities

  • Reduce the risk of misuse or unauthorised access to personal information

2. Scope

This data protection statement applies to:

  • Activities conducted by the Platform within Australia

  • Data processing related to goods or services provided to Australian users

  • Collection and use of personal information through the website, apps, or customer support

Activities for purely personal or household purposes generally fall outside this statement.

3. Key Principles of Data Processing

The Platform generally adheres to the following principles when handling personal information:

  • Lawful and transparent: Information is collected and used on a legitimate basis, with clear communication to users

  • Purpose limitation: Data is processed only for specific, lawful purposes

  • Data minimisation: Only necessary information is collected

  • Accuracy: Information is kept as accurate and up-to-date as reasonably possible

  • Retention: Data is stored only for as long as needed for business or legal requirements

  • Security: Reasonable technical and organisational measures are implemented to protect data

4. User Rights

Under Australian privacy laws, users may have the following rights:

  • Request access to personal information held by the Platform

  • Request correction of inaccurate or incomplete data

  • Request deletion or restriction of personal data where legally permissible

  • Raise questions or objections regarding specific processing activities

Requests can be submitted using the contact methods provided below.

5. Compliance Responsibilities

The Platform generally:

  • Processes personal information in line with business needs and legal requirements

  • Implements reasonable security measures, including encryption and access controls

  • Assesses potential data security events and takes corrective actions when necessary

  • Maintains records related to data processing activities as required

Any further actions are considered based on circumstances and legal obligations.

6. Cross-Border Data Processing

Personal information may, in certain cases, be stored or processed outside Australia.

In such cases, reasonable measures are taken to ensure that information continues to be appropriately protected in line with Australian privacy requirements.

7. Oversight and Compliance Consequences

Privacy compliance in Australia is typically overseen by relevant regulatory authorities.

Non-compliance may lead to investigations, remedial requirements, or other legal consequences, depending on the nature and severity of the issue.

8. Importance of Compliance

For users:

  • Provides greater transparency about how personal information is used

  • Enhances confidence in online services

For the Platform:

  • Reduces compliance risks

  • Supports credibility and long-term operational stability

9. Contact Information

For any questions regarding personal information, privacy policy, or user rights, please contact:

Requests or enquiries will be addressed within a reasonable timeframe based on the circumstances.