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Additional Legal Information

Introduction

To provide Australian consumers with clear, reasonable, and compliant shopping information, the following outlines key points regarding pricing, payment, delivery, returns, and data protection. This information is intended to clarify general operational practices and does not affect any statutory rights under Australian law.

1. Scope of Service

  • Website: https://furmixio.com

  • Target audience: Consumers located in Australia

  • Price display: Product prices are based on the checkout page and may include applicable taxes

  • Delivery model: The Platform generally uses DDP (Delivered Duty Paid)

  • Where applicable, customers typically do not need to pay additional customs or clearance fees at delivery

  • Detailed cost breakdown is provided at the time of checkout

2. Delivery and Fulfilment

  • Shipping origin: United States

  • Logistics partners: UPS, DHL, FedEx (depending on the order)

  • Order processing: Once payment is confirmed, orders generally enter processing within a reasonable working timeframe

  • Estimated delivery: Within Australia, delivery usually takes several business days; remote areas may require more time

  • Actual delivery may be affected by carriers, weather, customs, or other factors beyond control

3. Pricing and Taxes

  • Product prices are based on the order confirmation page

  • Prices may include applicable taxes, such as GST

  • For DDP orders, customs duties and import fees are generally included in the price

  • Transparent pricing is applied; no known fees are intentionally hidden

4. Returns and After-Sales

  • Eligibility for returns, refunds, or exchanges is assessed based on product type, order status, and specific circumstances

  • For details, refer to the Returns, Refunds and Exchanges Policy

  • The Platform may provide updates on the progress of after-sales requests within a reasonable timeframe

  • This information does not limit any statutory consumer rights under the Australian Consumer Law

5. Payment and Data Protection

  • Payments are processed by third-party providers meeting industry security standards

  • Full card details or sensitive payment information are not stored by the Platform

  • The website uses HTTPS encryption to reduce risks during data transmission

  • Personal information is collected and used in accordance with the Privacy Act 1988 and Australian Privacy Principles (APPs)

6. Customer Support

  • For after-sales requests or further assistance, users can submit enquiries via the relevant policy page or contact the support team during business hours

7. Contact Information

  • Address: 81 FLOYD PLACE, EAST NORWICH, NY 11732

  • Phone: +1 (917) 648-1773

  • Email: client@furmixio.com

  • Business Hours: Monday–Friday 09:00–12:30 / 14:00–18:00 (CET)

8. Governing Law and Dispute Resolution

  • The Platform’s operations and related disputes are generally governed by Australian law

  • Disputes should first be attempted to resolve through negotiation; if unresolved, they may be submitted to an Australian court with jurisdiction

9. Privacy and User Rights

  • Under Australian law, users may have the following rights where applicable:

    • Request access to personal information held by the Platform

    • Request correction of inaccurate or incomplete information

    • Request deletion or restriction of personal data where legally permissible

  • Requests can be made using the contact details listed above