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Privacy Policy

Thank you for visiting this website and using related services. We respect your privacy and handle personal information in a reasonable and transparent manner, in line with applicable Australian privacy laws and industry standards. By accessing or using this website (including mobile devices), you acknowledge that you have read and understood this privacy policy.

1. Scope of Policy

This privacy policy applies to all interactions with this website, including:

  • Browsing, searching, and using website content

  • Placing orders, payments, deliveries, and after-sales processing

  • Contacting customer support or submitting inquiries

  • Returns, refunds, exchanges, and dispute handling

Important: Services are intended for users aged 18 years and above. Personal information from minors is not actively collected. If such information is inadvertently collected, reasonable steps will be taken to delete or anonymise it.

2. Types of Information Collected

We collect information only as reasonably necessary, including:

(a) Information you provide voluntarily

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order and transaction history

  • Payment identifiers (excluding full card numbers)

(b) Information collected automatically

  • IP address

  • Device type, browser, and operating system

  • Access time and page visits

  • Cookie preferences and local storage (with consent where applicable)

Sensitive information unrelated to service provision is not actively collected.

3. Purpose of Use

Personal information may be used for:

  • Processing orders, payments, deliveries, and after-sales services

  • Sending notifications related to orders or services

  • Improving website functionality, performance, and user experience (typically using aggregated or anonymised data)

  • Compliance with applicable legal, tax, or regulatory obligations

  • Preventing fraud, abuse, or other improper use

Unless expressly authorised, personal information is generally not used for marketing purposes.

4. Cookies and Similar Technologies

Cookies and similar technologies may be used where legally permitted to:

  • Maintain basic website functions

  • Remember language, region, or display preferences

  • Preserve shopping cart and checkout continuity

You can manage or withdraw cookie consent through browser settings. Disabling non-essential cookies usually does not affect core functionality but may impact some personalised features.

5. Data Security Measures

Reasonable technical and organisational measures are used to reduce risks of unauthorised access, disclosure, or misuse, including:

  • Encrypted data transmission

  • Access controls and least privilege principles

  • System security monitoring and maintenance

  • Staff privacy and data protection training

Absolute security cannot be guaranteed for any system or network.

6. Data Sharing and Third-Party Services

Information may be shared with third parties where necessary to provide services, including:

  • Payment service providers

  • Logistics and delivery partners

  • Technical, order processing, or customer support services

Third parties are only permitted to process information for specified purposes and must implement reasonable security measures. Personal information is not sold to unrelated parties.

7. Cross-Border Data Processing

In some cases, your information may be stored or processed outside Australia. Reasonable steps are taken to ensure such data is protected in accordance with applicable privacy laws and security standards.

8. Data Retention

Information related to orders, transactions, and accounting may be retained for a reasonable period, based on legal or business requirements. When no longer needed, data will be deleted or anonymised where feasible, unless legal obligations require retention.

9. Data Breach Response

If an event occurs that may affect personal information security, risks will be assessed, and reasonable measures taken to respond or notify, as required by law.

10. Your Rights

Under applicable Australian privacy laws, you may:

  • Request access to personal information held by the website

  • Request correction of inaccurate or incomplete information

  • Request deletion or restriction of information where applicable

Requests can be submitted via the contact information below. Responses are generally provided within a reasonable timeframe.

11. Information About Minors

Services are not directed to individuals under 18 years of age. If personal information from minors is inadvertently collected, reasonable steps will be taken to handle it appropriately.

12. Contact Information

For questions regarding this privacy policy or personal information handling:

  • Address: 81 FLOYD PLACE, EAST NORWICH, NY 11732

  • Phone: +1 (917) 648-1773

  • Email: client@furmixio.com

  • Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)

13. Policy Updates

This privacy policy is effective from the date of publication. Changes may occur due to legal, operational, or technical reasons. Updates will be posted on this page or via other reasonable methods. It is recommended to review regularly for the latest information.