Free shipping on orders over AUD 114.
Discover your favourites in store.
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
$0.00

Order Cancellation Policy

Thank you for shopping on this website. To help ensure your order can be processed correctly, please read the following information before confirming your purchase. This policy applies to orders within Australia.

1. Cancellation Conditions

You may submit a request to cancel an order under the following circumstances:

  • Generally within a reasonable period after payment is completed (usually no more than 72 hours)

  • Only if the order is not yet processed or shipped

When submitting a cancellation request, it is recommended to provide:

  • Order number

  • Proof of payment (screenshot or receipt)

  • Brief reason for cancellation

Whether the cancellation can be accepted will be assessed based on the order's actual status. If accepted, an email will typically be sent with the next steps, including any applicable refund process.

2. Non-Cancellable Situations

Orders generally cannot be cancelled in the following cases:

  • The order has been shipped or handed over to the courier

  • The order cannot be delivered due to incorrect delivery address or other key information provided by the customer

If the order has already been shipped, you may still apply for after-sales support in accordance with the Returns, Refunds and Exchanges Policy after receiving the order (if applicable).

3. How to Submit a Cancellation Request

To request an order cancellation, you can contact customer support:

Providing your order number, proof of payment, and a brief cancellation reason can help ensure the request is handled efficiently.

4. Review and Refund Process

Once a cancellation request is received, a response will typically be provided within a reasonable business timeframe (usually 1–3 working days) via email.

  • Refunds generally apply only to orders that have not been shipped or orders that were successfully intercepted or returned

  • If eligible, refunds are usually returned to the original payment method (e.g., Visa or MasterCard)

  • Actual processing time may vary depending on bank or payment provider procedures, typically several business days

If a refund is not received within a reasonable period, it is advised to contact customer support for assistance.

5. Data Protection and Privacy

Any personal information collected during the cancellation process will be handled in accordance with Australian privacy laws:

  • Privacy Act 1988

  • Australian Privacy Principles (APPs)

Information is used solely for order cancellation and after-sales purposes, with reasonable measures in place to protect data security. Requests to access, correct, or delete personal information can be submitted via customer support.

6. Customer Support and Contact

For any questions about the order cancellation process or policy, please contact us:

  • Address: 81 FLOYD PLACE, EAST NORWICH, NY 11732

  • Phone: +1 (917) 648-1773

  • Email: client@furmixio.com

  • Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)

All cancellation requests will be handled in accordance with Australian laws and this policy, aiming to provide a transparent and reasonable shopping experience.